Frequently asked questions
Here are some common questions about our company.
Yes, we do deliver outside Lebanon
Delivery usually takes 1-3 business days depending on your location.
Once your order is shipped, we send you a tracking update via SMS or WhatsApp, depending on your preference.
Orders can be modified or cancelled within 2 hours of purchase. After that, the order is usually already processed.
Yes, all our items are 100% genuine, sourced directly from trusted local Farmers and Suppliers.
Inspect your items immediately upon delivery. If anything arrives damaged, defective, or incorrect, please contact us right away so we can make it right.
Yes, you can request a return or exchange within 2 days of receiving your order, as long as the item is unused and in original packaging.
Note: Returns sent without prior approval will not be accepted.